Using TicketSwap, ticket buyers can resell tickets in an easy and safe way. TicketSwap facilitates ticket sales and ensures that tickets are resold for a maximum of 20% above the original sales price. Stager has linked up with TicketSwap (SecureSwap), which prevents abuse when reselling tickets via this platform. Read below how exactly that works and how you as an organizer can make this accessible to ticket buyers.
How do I activate SecureSwap in Stager?
As an organizer you can choose whether you want to activate Secure Swap. In Settings - Integrations - TicketSwap you can switch the integration on, or off at organization level. It is also possible to turn this on, or off for each event. Under the Tickets tab in the event you will find the Secure Swap integration option.
As soon as a ticket buyer wants to sell a ticket for your event using TicketSwap, TicketSwap checks whether this is a valid ticket and what the original purchase price was. The ticket can then be sold via TicketSwap.
If someone wants to buy the ticket, the original barcode will be invalidated if Secure Swap is on. A new barcode is then created for the new ticket purchaser. This barcode is directly scannable for the event.
You can choose which events use the SecureSwap link. This ensures that new barcodes are generated when tickets are resold via TicketSwap. You mainly use this option if you import or export tickets.
The original ticket gets the status SWAPPED - in (for example) Ticketing - Ticket Management. A new contact is then created in Stager with the name and email address known in TicketSwap. The new ticket buyer receives a ticket with their own name on it, as specified at TicketSwap, and a barcode from Stager that works immediately.
If you view the reports, you will see the payment type 'TicketSwap' for the new ticket.
If you do not check the Secure Swap integration, ticket buyers can still buy or sell tickets via TicketSwap, but the barcode will not be replaced. This also applies to events where you have deactivated the integration.
Managing SecureSwap when importing tickets with another Stager organization
When you partner with another Stager organization, you can import tickets from their account (Organization A) into yours (Organization B). Because only the barcode is imported (and not the ticket status), you must ensure the barcodes remain the same to avoid scanning issues.
If SecureSwap is active in the source account (Organization A), a resale on TicketSwap creates a new barcode. Your scanning system (Organization B) will still have the old, invalid barcode, which results in a failed scan at the door.
Please follow these steps when importing tickets:
Turn off SecureSwap for the specific event: In Organization A, go to Event - Tickets and uncheck the SecureSwap integration for that event. Leave the integration enabled in Settings - Integrations so your other events are not affected.
Export and import active codes: Export the barcodes that grant access from Organization A. Do not import tickets with a BLOCKED status. Import these valid codes into Organization B.
Scanning organization settings: You can keep SecureSwap enabled in Organization B.
Ensure barcode consistency: Because SecureSwap is disabled for the source event, TicketSwap will use the original barcode for every resale. This means the barcodes you imported into Organization B stay valid, no matter how many times a ticket is resold.