Every month, you can download your Stager invoice (which we call the 'Receipt') from the Backstage. This document lists all costs and VAT from the previous month, covering ticket sales, refunds, and payouts.
You can find your invoice under Settings - Account - Billing. We’ll also send a notification to the Billing email address listed on that page once it’s ready.
A quick way to verify the totals
To double-check the figures, head to Reports - Accounting - Accounting by date:
Select the specific month you want to check.
Set the Payment type to 'Online'.
Download the report.
In the downloaded report you find an overview, per event, of the total amount of fees deducted by Stager and also a column with the VAT on these fees, which you can reclaim if you are subject to VAT.
In this report, you’ll see the total fees and VAT deducted per event. If you add these up, you’ll almost hit the invoice total. To get the exact amount, remember to add the costs for your payouts. You can see how many payouts were made under Settings - Account - Payouts.
Check costs per payment method, refunds and payouts
If you want to see exactly where every cent goes, you can zoom in using our sales exports. You’ll need a bit of Excel magic for this.
Go to Reports - Sales exports - Tickets by date and:
Set the date range from the 1st of your target month to the 1st of the following month (keep the times at 00:00).
Select 'Online' as the Payment type.
Download the report.
What to look for
Ticket Sales: Check the Stager fee fixed and Stager fee variable columns. Filtered by payment method, these should match your invoice.
Refunds: Look at Stager refund fee fixed and Stager refund fee variable to verify costs for any tickets you’ve refunded.
Payouts: Simply count the number of payouts in the Payouts section for that month and multiply the payout rate.
Once you’ve checked off your invoice, you’re ready to dive into your accounting!