Stager’s door checkout module makes it easy to sell tickets and manage reservations right at the entrance of your event. You’ll find it under Ticketing → Door Sales. From here, you can sell tickets at the door and process reservations quickly and easily.
To give someone access to door sales, such as a cashier, set their permissions in Settings → Account → Users. You can choose to sell paid tickets, free tickets, or both, depending on your event setup.
At the top of the Door Sales page, you can quickly switch between Sell tickets, Reservations, Scan tickets, Guest list and My door sales. This is especially handy if you have just one cashier handling everything, selling and scanning tickets, checking off names on the guest list, and staying up to date in real time.
How do I sell tickets at the door with Stager?
Firstly, make sure door sales tickets are available. In the Tickets tab in the event, tick 'Door' next to the tickets you want to sell at the door.
1. Select and click on the event for which you want to sell a ticket.
This can be done in two ways:
Via a list of 20 upcoming events
Or via the Search event field at the top right for past events or ones not in the list.
2. Click on the ticket to add the ticket to the order. An order will then appear on the right. Remove a ticket from the order by clicking the button behind the ticket in the order.
3. Tickets can be linked to a contact, so that you can keep a bespoke visit history for each visitor or emailed ticket. This is optional.
Search in Search for contacts at the top right and select the correct contact.
If your visitor is not yet added to Stager, you can enter them via the option + Create a new contact.
4. Tickets can be emailed to the contact if there is a full record with email details (see step 3). Check 'Email ticket to contact name (email address)' so that they are emailed when the order becomes final.
5. You can complete an order using the three buttons at the bottom:
Invoice: the order is immediately completed and registered as paid by invoice.
Cash: the order is completed immediately and registered as a cash payment.
Card: the order is immediately completed and registered as a Pin payment.
After clicking on 'Invoice'. 'Cash' or 'Card' the order is completed immediately, and the tickets are printed and/or emailed. Cashiers should therefore be given clear instructions to activate an order process when the payment has actually been completed by the visitor.
How do I set user permissions for door sales?
In the first screen where you choose the event, you can also manage your own user preferences. Below the list you can see your own print and scan preferences. To the right of that, you can adjust it using the 'Change' button.
How do I scan tickets during door sales?
A difference is made between a ticket that is sold at the door (Sales) and a ticket that is scanned (Visitor). If you want these two actions to take place at the same time, check Scan tickets on sale.
Example: When the cash register is a point of sale and checkpoint, customers buy a ticket at the door and go straight in. The tickets will not be scanned elsewhere. In this case, check Scan tickets on sale. The customers are registered as a visitor when the ticket is sold. With Ticket Management, the scanned on time is equal to the time of sale.
Never turn on Scan tickets on sale before the event starts. The Scan tickets on sale function also applies to tickets sold at the door in the presale. During the event it will be indicated that the ticket is not valid because it has already been scanned during the sale at the presale point.
How do I configure printers for door sales?
For each user, you indicate which printer setting is used. You can choose between printing a normal door ticket, an e-ticket on A4 paper (handy for presale when no Boca printer or receipt printer is available) or no print, because you put a stamp on the hand of your visitors, or you email the tickets.
As a check, the message Printing disabled and/or Not scanning tickets on sale appears at Ticketing - Door Sales.
What is the best way to print door tickets?
Stager tickets are designed for a certain format and a certain printer: the Generic Ski ticket for the Boca printer. However, it is also possible to print tickets with, for example, a receipt printer or on a regular A4 printer. To do this, the standard print settings must be adjusted.
What is the best printer for door tickets?
Boca Printers are designed to print a large number of professional looking tickets in a short time. Boca Systems works with a general purpose printer, the Lemur series; one printer for different sizes and types of tickets. The paper size Stager requires is Generic Ski Format (BOCA 6x3.25in). The tickets are 8.3 cm wide and 15.2 cm long.
Purchase by contacting TLS Boca Systems (+31 (0)10 2210 660 / info@tlseurope.com)
How do I set up A4 printing for tickets?
If you print Stager tickets on a regular A4 sheet, only the top part of the page will be printed with the ticket. If you want the ticket to look a little more elegant, it is possible to pre-print the bottom of the page with, for example, the monthly program. This way you can also sell good-looking tickets via presale addresses.
Stager B.V. is not responsible for installation and correct operation of equipment.
Where can I see my daily door sales report?
Under Ticketing → Door sales → My door sales, you'll find an overview of all tickets sold and refunds processed by the currently logged-in user, within a selected time period.
Select a time range.
Click Show to display the results.
This screen is useful for:
End-of-shift summaries: See how much was sold, what should be in cash, and what was refunded or sold on account.
Checking payment methods: The payment method for each refund is also shown.
External door sales locations: They can use this screen to view their sales for a specific period.
You can print the overview directly from the browser using Ctrl + P (Windows) or Cmd + P (Mac).
How do I register offline ticket sales in accounting?
Checking door tickets and booking them in the administration.
In other articles in the 'Administration' section, we stated you can not only run an Accounting by date report for online sales and refunds using Stager, but that you can also generate statements for all sales and refunds that have been accepted in that month through the door checkout (Ticketing - Door sales) in Stager:
Card - pin payments.
Cash - cash payments at the till.
Invoice - payments by invoice.
Bank transfers - refunds that you make yourself through the bank.
You can choose to create separate suspense accounts for each payment method so that you can also properly monitor debit card income and cash, for example. Many organizers still collate all income before entering turnover, costs and VAT.
In principle, registering sales and refunds using these other payment methods in your administration works in the same way as online payments, with the difference that no Stager costs are deducted from such transactions. Of course, it is the case you also receive the money in a different way, and with a different frequency, and therefore have to register it differently.