In Settings - Account - Billing you can download invoices and change the billing information, like email address, billing code and address. It is not possible to modify your organization's VAT number, Chamber of Commerce number or IBAN. That's because these must be verified through the KYC process.
If you wish to change information such as your organizations VAT number, Chamber of Commerce number or IBAN, then you can contact us. We will do that for you.
Receipts and invoices
We distinguish between two types of invoices: receipts and invoices. The receipt shows costs that have already been settled, the invoice shows costs that will be debited from your bank account by direct debit.
Receipt
A receipt is a proof of costs paid. When a visitor buys a ticket, the revenue is split immediately. Most of the ticket revenue goes to your account, minus the Stager ticket fee, which goes to the Stager account. You have therefore already paid the ticket fee when a payment is completed. This is similar to pay-out and refund costs, which we debit from your account as soon as the action is carried out.
During each month we collect the fees for the receipts. When the receipt is ready for you backstage, an email will be sent to the billing email address. This will generally be on the fourth day of the month.
What's on a receipt?
Ticket costs per payment method.
Payout costs.
Refund costs.
Invoice
The biggest difference between an invoice and a receipt is that an invoice shows costs that have not yet been paid. At the beginning of the month you will receive an email that an invoice is ready, a few days later the invoice will be taken from your account via direct debit.
What's on an invoice?
Costs of users
Costs for sending messages
Deals
Via Settings - Accounts - Deals you can view the agreements made between your organization and Stager B.V. Here, you can always find what the agreed prices are between your organization and Stager for the usage of Stager.
Users: This refers to the number of users who can log into your Backstage environment, along with the associated costs.
Tickets:
Payout fee refers to the fee charged for each payout to your account. You can set the payout frequency under Settings - Account - Payouts.
Chargeback fee refers to the costs incurred in the case of a credit card chargeback. This is always set as €7.50.
Ticket fee, per payment method, is the fee charged for each ticket sold online, based on the payment method used.
Refund fee, per payment method, is the fee Stager charges for each refund of an online-purchased ticket, based on the payment method.
Affiliate channel refers to the costs incurred through the use of an affiliate channel, such as Spotify.
Messages: This indicates the number of messages - including emails and data messages - you have sent this month and the associated costs
Deal overview: An overview of all the deals you've closed, including start date and current status. If a new deal is created with different prices, for example if you sold more tickets than you initially specified, a new deal will be added to this page. The old deal always remains visible.
All prices are exclusive of VAT.
Check exact costs per payment method, refunds and payouts
If you want to zoom in on your costs in more detail, we recommend that you generate reports. To do this, go to Reports - Sales exports - Tickets by date:
Select 'Tickets sold after', select the first of the relevant month and leave the times at 00:00.
Select 'Tickets sold before', select the first of the following month and again leave the times at 00:00.
At Payment type choose payment method 'Online'.
Download the report.
In the exported sheet for this sales report you will see a number of columns in which the various costs for using Stager are listed.
Overseeing ticket sales costs
To check the costs charged for ticket sales, examine the following columns for each payment method:
Stager fee fixed - fixed cost per ticket that Stager charges.
Stager fee variable - for some payment methods, Stager charges a percentage fee.
The total of these two columns, filtered by payment method, must match the amounts stated on the invoice for each payment method (iDEAL, Credit Card, Paypal and Bancontact).
Overseeing costs for refunds
The invoice also lists the refund costs for the tickets you refunded via the Stager backstage. To check, look at the columns:
Stager refund fee fixed - fixed costs per ticket that are refunded.
Stager refund fee variable - for refunds with some payment methods, Stager charges a percentage fee.
Again, the total of these two columns has been deducted by Stager and a VAT calculation may have to be carried out to check whether the refund costs for each payment method are correct.
Overseeing costs for payouts
Costs are charged for every payment to your own bank account and you will also find these on the invoice. To check whether the correct payout costs have been calculated, count the number of payouts during the previous month on the Payouts page and multiply that by the cost for each payout.