Payments for tickets are handled by Adyen. As an organizer you have a so-called sub-merchant account with Adyen, which you control from the Stager backstage. You can use Stager's accounting reports for a financial overview per month, and per event. In this article we explain what to find in these reports.
Accounting by date
As soon as a ticket is sold, the payment is immediately split into costs (fee per ticket as agreed with Stager) and online ticket sales revenue (which you as the organizer receive directly on your Adyen sub-merchant account). This turnover is paid out periodically.
You can download a monthly financial overview via Reports - Accounting - Accounting by date. In this report you can see what revenue has been received for each month and each event, for online sales, what the VAT component is and what costs are involved. You use this report for accounting purposes. Here you see:
Pending Stager fees: These are the costs for payments that have been confirmed in a given period, but have not yet been transferred by the ticket buyer's bank (money in transit).
Payout fees incl. VAT: Administration costs are charged per payout, this is the total.
Balance [date]: The balance on Stager's sub-merchant account at the end of the accounting report period.
Pending balance [date]: The balance of payments that have already been confirmed by the ticket buyer's bank, but have not yet been transferred (money in transit).
You see in each column:
Date + Project type + Event ID + Name of the event for which the revenue is listed.
Revenue minus Stager fees (incl. VAT): The total revenue from ticket sales, minus Stager fees, minus refunds. This is the amount of revenue that has arrived on the Adyen account and which is ultimately paid out. All amounts in this column include VAT.
Received (excl. VAT): The total ticket revenue ex. VAT. This is the basic amount that you use to calculate the turnover.
Refunded (ex. VAT): This is the total amount, excl. VAT, of refunded tickets per event. This is negative sales.
VAT payable (%): For each VAT percentage, you can see the total that must be paid to the tax authorities.
Ensure you set the correct VAT percentage in ticketing settings, otherwise the payment will not be correct.
Stager fees (excl. VAT): These are the costs per ticket as agreed in the contract with Stager.
VAT receivable (21%): This is the VAT component of the fees charged by Stager. You can reclaim this part from the tax and customs administration, if your organization is subject to VAT.
Accounting by event
You can download the financial overview of each event via Reports - Accounting - Accounting by event. You use this to book events that have taken place or to make a settlement with external parties you have worked with. In this overview you can see the turnover, the costs incurred and the amount of tickets.
Gross revenue
Revenue excl. service fees online tickets: This is the revenue from online ticket sales, without self-imposed service costs.
Service fees online tickets: The total service fees you have set, per ticket, for online tickets.
Refunds excl. service fees - online: The total amount of refunded tickets, without service costs.
Service fees refunded - online: The total of refunded service costs.
Total gross revenue incl. VAT: The total of ticket sales, minus all refunds. Including VAT.
X% VAT: The VAT component associated with this turnover.
Total gross revenue excl. VAT: The total gross revenue, excluding VAT.
Stager fees (charged since 01-07-2021)
Stager fees incl. VAT: The total costs charged for online ticket sales, including VAT.
Stager refund fees incl. VAT: The costs charged for performing refunds, including VAT.
Total fees incl. VAT: The total of all ticketing costs charged for this event, including VAT.
21% VAT: The VAT component of these costs, to be reclaimed from the tax authorities.
Total fees excl. VAT: The total costs for ticketing, excluding VAT.
Net Revenue
Total gross revenue excl. VAT: The total of the first part. The total of the turnover, excluding VAT.
Total fees excl. VAT: The total of the second part. The total of the costs, excluding VAT.
Net revenue: The net revenue. This is the part that you, the organizer, have left over from the event, minus the costs and without VAT.
Balance
The balance on your sub-merchant account is checked every month. You can also find this balance in the Accounting by date report and use it to make the monthly reconciliation/ balance check.
The balance consists of two parts:
Balance: Ticket fees for tickets that are yet to be paid. For example, credit card payments that are paid out after the event, or what you have set as a 'Refund reserve'.
Pending balance: Ticket revenue that has already been confirmed by the ticket buyer's bank, but has not yet been transferred (money in transit).