Custom fees are planned to release on the 6th of July 2026.
Do you want more control over how your ticket costs and fees are built up, and give your ticket buyers a clear breakdown? For example when you offer a ticket:
including a drink during an intermission
including coat check
including additional promo fees like WKZ (Werbekostenzuschuss)
including a fixed donation like the ClubEuro (in Cologne & Hamburg, DE)
With Custom Fees, you can create specific fee categories, set VAT rates, and assign them to the correct ticket types. This gives you total flexibility over your ticketing strategy while keeping your financial reporting clear.
Here is how to set it up:
Step 1: Create a Fee Category
Fee categories determine how additional costs are named and displayed to your ticket-buyers during checkout.
The display in shop "separately" and "combine with service fees" will be released with a future update. Until then all custom fees will be added to the Service fees item line during check out.
Navigate to Settings - Ticketing - Fees.
Click + New fee category to open the details page.
Choose your Display in shop preference:
Separately: The fee appears as its own line item in the ticket shop checkout.
Combine with Service fees: The fee amount is added directly to the general "Service fees" line item in the shop.
Enter the Name of the fee in the languages you support (EN, NL, DE, FR). The ticket shop automatically displays the name in the ticket-buyer's preferred language. English is required and used as default if the other languages are not filled in.
Add a Description for internal reference.
Click Save.
Regardless of how fees are displayed to ticket-buyers in the shop, all fee categories are broken down and listed separately in your financial reports.
Step 2: Configure Fee Rates
Fee rates define the actual monetary value and tax rules applied to your fee categories.
Scroll down to Fee rates and click + New fee rate.
Enter a Name for the rate. This name is strictly for internal use, so you can identify it easily. In the shop and the backstage only the fee category name is displayed.
Select the matching Fee Category from the dropdown menu.
Choose the correct VAT percentage for the fee. Keep the following in mind:
Country-based rates: The available VAT rates are automatically filtered based on your organization's physical billing address.
Standard rates: Always select an official rate that uses the format x% - [Country] [Type] VAT (for example: 7.00% - German Services VAT).
Fill in the fee amounts:
Online fee fixed: A set price per online ticket.
Online fee variable: A percentage-based fee per online ticket.
Door fee fixed: A set price for tickets sold at the door.
Click Save.
For customers that were active in Stager before 6 July 2026:
Custom VAT rates: You might see rates labeled as Custom x% (such as Custom 6.00%). These are automatically migrated rates that we couldn't match to the VAT rates of your country. Avoid using these for new fees, as they are typically not legally supported in your country.
Step 3: Link Fee Rates to Ticket Types
Once your categories and rates are ready, you can apply them to your ticket types.
Navigate to the Ticket types tab.
You will see a matrix layout listing all your created ticket types alongside your available fee categories.
Find the ticket type you want to adjust (for example: Early bird, Regular, or VIP).
Select in the dropdown the specific fee category you want to apply to that ticket type.
Save your changes.
Right now only one fee per ticket type is allowed, the possibility to pick multiple fees per ticket type will be released soon.
The actual ticket prices are set later when you create or edit the individual tickets within your event.
What the Ticket-Buyer Sees
All custom fees will be added to the Service fees item at checkout.
