Want to dive deeper into what happened with a specific ticket or order?
Ticket Order Details gives you a complete overview. Here you’ll find every action related to a ticket purchase from placing the order to completing the payment.
All actions are logged in two stages: the order stage and the payment stage. For each action you can see the exact date and time, the current ticket status, and who was responsible for processing. This makes it easy to trace the full history of an order and quickly solve any questions at the door or in your administration.
Where can I find my ticket orders in Stager?
You can find a ticket order in two ways. If you’re viewing a contact, open the Orders tab at the top of the page to see their orders.
Or, go to Ticketing - Orders or Ticketing - Ticket Management to search for the order directly. Click on the blue order number to open the order details.
How do I check the payment status of an order?
An order can contain multiple transactions, usually initiated by the ticket buyer. In the tab Transaction in order you can see which payment methods were used and whether the payments were successful. If any tickets have been refunded, those transactions are also listed here.
How do I track the status of a ticket?
If you want to see more information about a specific ticket, click on the hyperlink in the ticket status within the order. The status will be shown as SOLD, REFUNDED, RESERVED or AVAILABLE.
This opens the ticket details screen, where you can find: a complete overview of a single ticket. It shows the ticket’s basic information (such as code, order ID, event and status) and includes a ticket log that tracks every action taken with the ticket. This makes it easy to follow the entire history of the ticket, from creation to scanning at the door.