Want to dive deeper into what happened with a specific ticket or order?
Ticket Order Details gives you a complete overview. Here you’ll find every action related to a ticket purchase from placing the order to completing the payment.
All actions are logged in two stages: the order stage and the payment stage. For each action you can see the exact date and time, the current ticket status, and who was responsible for processing. This makes it easy to trace the full history of an order and quickly solve any questions at the door or in your administration.
Tickets in order
You can find a ticket order in two ways. If you’re viewing a contact, open the Orders tab at the top of the page to see their orders.
Or, go to Tickets → Orders or Ticket Management to search for the order directly. Click on the blue order number to open the order details.
Resending tickets
If a visitor has lost their tickets or deleted the email with the ticket link, you have two ways to help them: resend the ticket email (recommended) or download the tickets manually as a PDF.
1. Resend the ticket email
Always start by asking the visitor for their order number. They can find this on their bank statement, it’s the second number after ORG-XXX-….
Go to Ticketing → Orders.
Search for the order number via the Search field.
Open the order. On the right side, click Resend ticket email.
This will send the tickets again to the registered email address. This option works even if the event has already taken place.
2. Download tickets manually
You can also download tickets yourself and send them as a PDF. This should only be done if resending the ticket email is not possible. Be careful with this option, as you are responsible for sending the correct tickets to the right person.
Go to Ticketing → Ticket Management.
Click on the order number.
Download the tickets in either A4 (e-ticket) or Ski (door ticket) format.mail.
Check the email address! Often, customers have an old, or incorrect email address in the database. You can check this by clicking on the contact name.
Transactions on order
An order can contain multiple transactions, usually initiated by the ticket buyer. In this tab you can see which payment methods were used and whether the payments were successful. If any tickets have been refunded, those transactions are also listed here.
Ticket details
If you want to see more information about a specific ticket, click on the hyperlink in the ticket status within the order. The status will be shown as SOLD, REFUNDED, RESERVED or AVAILABLE.
This opens the ticket details screen, where you can find: a complete overview of a single ticket. It shows the ticket’s basic information (such as code, order ID, event and status) and includes a ticket log that tracks every action taken with the ticket. This makes it easy to follow the entire history of the ticket, from creation to scanning at the door.