Stager’s door checkout module makes it easy to sell tickets and manage reservations right at the entrance of your event. You’ll find it under Ticketing → Door Sales. From here, you can sell tickets at the door and process reservations quickly and easily.
To give someone access to door sales, such as a cashier, set their permissions in Settings → Account → Users. You can choose to sell paid tickets, free tickets, or both, depending on your event setup.
At the top of the Door Sales page, you can quickly switch between Sell tickets, Reservations, Scan tickets, Guest list and My door sales. This is especially handy if you have just one cashier handling everything, selling and scanning tickets, checking off names on the guest list, and staying up to date in real time.
How do I sell tickets at the door with Stager?
Firstly, make sure door sales tickets are available. In the Tickets tab in the event, tick 'Door' next to the tickets you want to sell at the door.
1. Select and click on the event for which you want to sell a ticket.
This can be done in two ways:
Via a list of 20 upcoming events
Or via the Search event field at the top right for past events or ones not in the list.
2. Click on the ticket to add the ticket to the order. An order will then appear on the right. Remove a ticket from the order by clicking the button behind the ticket in the order.
3. Tickets can be linked to a contact, so that you can keep a bespoke visit history for each visitor or emailed ticket. This is optional.
Search in Search for contacts at the top right and select the correct contact.
If your visitor is not yet added to Stager, you can enter them via the option + Create a new contact.
4. Tickets can be emailed to the contact if there is a full record with email details (see step 3). Check 'Email ticket to contact name (email address)' so that they are emailed when the order becomes final.
5. You can complete an order using the three buttons at the bottom:
Invoice: the order is immediately completed and registered as paid by invoice.
Cash: the order is completed immediately and registered as a cash payment.
Card: the order is immediately completed and registered as a Pin payment.
After clicking on 'Invoice'. 'Cash' or 'Card' the order is completed immediately, and the tickets are printed and/or emailed. Cashiers should therefore be given clear instructions to activate an order process when the payment has actually been completed by the visitor.
How do I set user permissions for door sales?
In the first screen where you choose the event, you can also manage your own user preferences. Below the list you can see your own print and scan preferences. To the right of that, you can adjust it using the 'Change' button.
How do I scan tickets during door sales?
A difference is made between a ticket that is sold at the door (Sales) and a ticket that is scanned (Visitor). If you want these two actions to take place at the same time, check Scan tickets on sale.
Example: When the cash register is a point of sale and checkpoint, customers buy a ticket at the door and go straight in. The tickets will not be scanned elsewhere. In this case, check Scan tickets on sale. The customers are registered as a visitor when the ticket is sold. With Ticket Management, the scanned on time is equal to the time of sale.
Never turn on Scan tickets on sale before the event starts. The Scan tickets on sale function also applies to tickets sold at the door in the presale. During the event it will be indicated that the ticket is not valid because it has already been scanned during the sale at the presale point.
Where can I see my daily door sales report?
Under Ticketing → Door sales → My door sales, you'll find an overview of all tickets sold and refunds processed by the currently logged-in user, within a selected time period.
Select a time range.
Click Show to display the results.
This screen is useful for:
End-of-shift summaries: See how much was sold, what should be in cash, and what was refunded or sold on account.
Checking payment methods: The payment method for each refund is also shown.
External door sales locations: They can use this screen to view their sales for a specific period.
You can print the overview directly from the browser using Ctrl + P (Windows) or Cmd + P (Mac).
How do I register offline ticket sales in accounting?
Checking door tickets and booking them in the administration.
In other articles in the 'Administration' section, we stated you can not only run an Accounting by date report for online sales and refunds using Stager, but that you can also generate statements for all sales and refunds that have been accepted in that month through the door checkout (Ticketing - Door sales) in Stager:
Card - pin payments.
Cash - cash payments at the till.
Invoice - payments by invoice.
Bank transfers - refunds that you make yourself through the bank.
You can choose to create separate suspense accounts for each payment method so that you can also properly monitor debit card income and cash, for example. Many organizers still collate all income before entering turnover, costs and VAT.
In principle, registering sales and refunds using these other payment methods in your administration works in the same way as online payments, with the difference that no Stager costs are deducted from such transactions. Of course, it is the case you also receive the money in a different way, and with a different frequency, and therefore have to register it differently.
How do I organize physical presales?
It is possible to log into Stager from anywhere and sell tickets or make reservations - as long as you have the internet and a device. You can create users in Stager and set permissions yourself. This makes it possible to create a separate user for each presale address, who only has access to Ticketing - Door Sales, and who can sell or reserve tickets from their own location.
How do I manage ticket sales through Stager?
The best way to keep both you and your accountant happy; everything is directly in Stager with the correct financial data, and you are always up-to-date on how many tickets have been sold.
How does this work?
The presale address account can log into Stager with the username and password you set.
They can then select events via Ticketing - Door Sales and purchase tickets.
The printer at the presale address makes a door ticket, or the ticket is emailed directly to the ticket buyer.
Under Reports - Sales exports - Tickets by user, you can print an overview of all tickets that the presale address has sold.
If a visitor wants, sold tickets can be emailed directly to their email address. If a contact is selected in the door sales screen, there is a checkbox 'Email tickets to ...' to email tickets when sold.
How do I use Stager's reservation module?
It's a bit more work, but you can also run presale using Stager's reservation module. In this way, the presale address can also print e-tickets for the visitor, so no ticket printer is needed. You can also select the payment method Invoice, which indicates these tickets will be settled by invoice.
How does this work?
The presale address account can log into Stager with the username and password you set.
They can then select events via Ticketing - Door Sales and purchase tickets.
Before the payment method is chosen and payment settled, the correct contact is found under Ticketing - Door Sales, via the Select Contact button. After this, the Reserve button will also appear next to Invoice, Cash and Card.
If the visitor is not yet registered in Stager, they can be added using the + button next to Search for contacts... If you do not want to give the presale address access to your Contacts, arrange with them to select themselves as a contact or create a contact as an Anonymous presale.
The employee of the presale address then clicks on Reserve to reserve the tickets.
To convert the reservation into an actual sale, go to Ticketing - Door sales - Reservations and select the reservation just made, and choose the payment method Invoice to complete the order.
On this screen you can also download an e-ticket, to print on plain A4 paper.
It does, of course, cost time and money to install a (Boca) printer at every presale address to print tickets. You can also place well-formatted A4 sheets at the presale addresses, so that the tickets can be printed with a normal printer and still look good. Please note that the top section of the A4 sheet remains white, so that the ticket and barcode remain clearly visible.
It is possible to deny these users permission to sell free or discounted tickets. You set this up by only giving the user permissions for 'Sell paid tickets from Door sales' and not 'Sell guest and membership tickets at the door'.
If a presale address has a receipt printer, you can also print tickets with it. It is important to first set the print settings using the Chrome browser. And then reserve Chrome for selling and printing tickets using Stager, so that the printer settings are not readjusted. More information about the print settings for receipt printers can be found here in the Help Centre.
How do I get pre-printed tickets?
Does your presale address not have a printer? No problem: save the tickets in Ticketing - Door Sales - in the name of the presale address, print them out and put them there.
Afterwards, of course, you refund the unsold tickets. You do this via the Refund option in Ticketing - Ticket Management.
How do I checkout at the presale address?
You can regularly print out a sales overview using Reports - Sales exports - Tickets by user, and see how many tickets are sold in a time period for a particular price by the specific user (here the presale address). You can also use this to send an invoice or payment request.
Via Tickets - Door sales - My door sales, the presale address account can also see for itself the sales made in a time period.