When a ticket buyer has lost their tickets or the email with the download link for the tickets has ended up in the Spam or Trash folder, the easiest way for them to receive the tickets is via: https://stager.co/en/tickets-lost/
If the ticket buyer cannot manage this, you can email the tickets again. To do this, go to Ticketing - Orders and search on Order ID. You can also click the Search button at the top right of the screen, and search on the name of the contact to find the right order.
Select the order, and decide one of the following two options:
Click the Resend ticket link button. An email will be sent to the email address of the visitor with the download link to the tickets. This button is only visible when an email address is known, so for example when the ticket has been purchased Online via the shop.
Download the ticket as a PDF and send it again via your own email client. This is possible for all orders, including tickets sold via Door sales that were not linked to a contact. You can choose if you want to download the ticket in A4 (PDF) or in BOCA format (Door tickets).
It often happens that ticket buyers have an incorrect email address in the database or that the tickets have been sent to an old email address.
After you have clicked on the Resend ticket link button, a message will appear on the screen showing the address the ticket has been sent to. Check that this is the correct and valid email address. Otherwise, you can adjust this yourself on the Main tab of the Contact before you send the tickets.