In Settings - Account - Billing you can download invoices and change the billing address. We distinguish between two types of invoices: Receipts and Invoices. The receipt shows costs that have already been settled, the invoice shows costs that will be debited from your bank account by direct debit.
Billing info
Under Billing info you can find the company details you entered when registering your Stager account or when going through the KYC process. You can adjust a number of details yourself, such as the email address to which notifications about new invoices are sent, but only we can adjust other details for you. This is because this data is also known to the payment service provider Adyen, and when something changes, this must also be passed on to them. We do this for you, so please contact us.
Receipt
A receipt is a proof of costs paid. When a visitor buys a ticket, the revenue is split immediately. Most of the ticket revenue goes to your account, minus the Stager ticket fee, which goes to the Stager account. You have therefore already paid the ticket fee when a payment is completed. This is similar to payout and refund costs, which we debit from your account as soon as the action is carried out.
During each month we collect the fees for the receipts. When the receipt is ready for you backstage, an email will be sent to the billing email address. This will generally be on the fourth day of the month.
What's on a receipt?
Ticket costs per payment method.
Payout costs.
Refund costs.
Invoice
The biggest difference between an invoice and a receipt is that an invoice shows costs that have not yet been paid. At the beginning of the month you will receive an email that an invoice is ready, a few days later the invoice will be taken from your account via direct debit.
What's on an invoice?
Costs of users
Costs for sending emails
You can check what the costs on your invoice are via Settings - Account - My plan.
