Using delayed download and sealed tickets

The delayed download option lets you sell tickets in advance while making them available for download only at a later date. This helps reduce the risk of scalping and fraud.

Stager is integrated with TicketSwap, so delayed download tickets can still be resold there if you allow it. This is called sealed tickets: the ticket buyer can’t view the ticket itself but can resell it through TicketSwap.

You configure whether delayed download will be used on the 'Tickets' tab of an event. Via Settings - Ticketing - Ticketing defaults you set how many hours before the event starts the tickets are mailed to the ticket buyers. This is between 4 and 72 hours before the event starts.

When ticket buyers purchase a ticket with delayed download, they receive an email with an order confirmation. This will include which event tickets were purchased for, how many tickets they bought and the price per ticket.

If your event already has tickets on sale, we recommend not enabling delayed download mid-sale. Some ticket buyers may already have received their tickets, while others are still waiting, which can cause confusion.

The moment you deactivate the delayed download option, all ticket buyers will receive an email with a button to download the tickets.

Tickets with delayed download can also be resold via TicketSwap just like normal tickets. This is set in the Ticket tab of the event.

Select Enabled behind Sealed tickets to allow the tickets to be resold before the download link is received. Select Disabled if you don't want the tickets to be available for resell on TicketSwap before the download link is received.

Once a ticket buyer has purchased a delayed download ticket, they can use a button in the Stager ticketshop to offer these tickets for sale online.

Once sealed tickets are resold, you as an organizer can get a share of the profit on that ticket. At TicketSwap, this is called FairShare. To take advantage of this, you as an organizer must have a partnership with Ticketswap.

Click here to contact the TicketSwap Partnership team.

Learn more about FairShare here, or watch the video below.