Using TicketSwap, ticket buyers can resell tickets in an easy and safe way. TicketSwap facilitates ticket sales and ensures that tickets are resold for a maximum of 20% above the original sales price. Stager has linked up with TicketSwap (SecureSwap), which prevents abuse when reselling tickets via this platform. Read below how exactly that works and how you as an organizer can make this accessible to ticket buyers.
As an organizer you can choose whether you want to activate Secure Swap. In Settings - Integrations - TicketSwap you can switch the integration on, or off at organization level. It is also possible to turn this on, or off for each event. Under the Tickets tab in the event you will find the Secure Swap integration option.
As soon as a ticket buyer wants to sell a ticket for your event using TicketSwap, TicketSwap checks whether this is a valid ticket and what the original purchase price was. The ticket can then be sold via TicketSwap.
If someone wants to buy the ticket, the original barcode will be invalidated if Secure Swap is on. A new barcode is then created for the new ticket purchaser. This barcode is directly scannable for the event.
The original ticket gets the status SWAPPED - in (for example) Ticketing - Ticket Management. A new contact is then created in Stager with the name and email address known in TicketSwap. The new ticket buyer receives a ticket with their own name on it, as specified at TicketSwap, and a barcode from Stager that works immediately.
If you view the reports, you will see the payment type 'TicketSwap' for the new ticket.
If you do not check the Secure Swap integration, ticket buyers can still buy or sell tickets via TicketSwap, but the barcode will not be replaced. This also applies to events where you have deactivated the integration.
Importing & swapping tickets
When you host an event together with another organization, tickets can be imported from one Stager account into the other Stager account.
For tickets that are imported, only the barcode is loaded, for example the status of a ticket (SWAPPED or BLOCKED) is not included.
You are going to import tickets from organization A to organization B. If you leave SecureSwap as status enabled for both organizations, it is possible that tickets from organization A will be swapped and thus get a new barcode, but that the old barcode has been imported into organization B. If you scan from organization B, the newly issued barcode will not be recognized and therefore cannot be scanned.
Please note when importing tickets:
Turn off SecureSwap at the event level in the organization where the barcodes originate from. You do this by unchecking SecureSwap integration in Event - Tickets. Leave SecureSwap enabled at organization level in Settings - Integrations because then tickets can still be swapped with SecureSwap for other events.
Export the barcodes that grant access to the event (don't import tickets that are BLOCKED) and import them into the organization that will be scanning. SecureSwap for this second organization can remain on.
When an imported ticket is now resold via TicketSwap, the ticket is sold with the original barcode. That barcode has been imported into the scanning organization and is valid.
When an imported ticket is now resold via TicketSwap, the ticket is sold with the original barcode. That barcode has been imported into the scanning organization and is valid.
Imported barcodes cannot be swapped at all. The original ticket can be resold several times via TicketSwap. Because the barcode remains the same, this does not cause a problem when scanning.