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Ticketing defaults

Default settings for ticket sales.

Updated over a month ago

Every organizer has different wishes regarding the sale of tickets. In the settings you can fine tune things to your own liking. Via Settings - Ticketing - Ticketing defaults you set when the online sale ends and when you see events in the scanner, for example.

These are the default settings that can be overwritten per event.


End time of sales and reservations

Set here the cut off times for online sales. You choose the number of minutes before the event starts or before the event ends.

Choose here when door sales will stop. Do they run for the full length of the event or at a preordained time? In the second case, you set how many minutes before the event starts, or ends.

Ticket reservations that are made through Reservations can be kept available until manually cancelled or may automatically expire at a certain time, after which they become available for sale again.


Scanning tickets

Set here how many minutes before a program starts you see this event in the scan app. This can also be adjusted in the settings of the app.

Choose whether members with only one active membership can be scanned directly. Normally the app opens a pop-up with the membership and you must first confirm it. Set here that you skip the confirmation with the pop-up and scan the membership code as a ticket.


Event end time

In this section you can set whether to show the end time on the ticket.


Remaining tickets

In this section, you can configure whether ticket buyers can view the remaining ticket availability in the ticket shop. Additionally, you can enable a countdown to highlight the last tickets available.


Orders

Here you set a maximum number of tickets per order. This maximum applies to the number of tickets that can be paid for at a time, regardless of whether these are tickets for the same events.


Delayed download

For each event you can opt for delayed ticket download. This means that visitors can already buy a ticket, but that this ticket will only become available later. This makes it more difficult for touts, or anyone who buys tickets to resell them later to make a profit.

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