In this article we explain how you can correctly process all payments, ticketing income, refunds, Stager costs and VAT in your accounting.
The best way to keep your admin up to date is to do your accounts once a month. To do this, you download the Accounting by sales or event date report that you can find via Reports - Accounting.
The Accounting by sales date report contains all transactions carried out in one month, grouped by event. It shows the ticketing revenue, refunds, Stager fees, service fees, and payable and receivable VAT per month. This report can only be downloaded after the month has ended.
The Accounting by event date report shows all events that take place in the selected month and for which tickets have been sold. Each event includes all transactions completed so far for that event. The report shows the ticketing revenue, refunds, Stager fees, service fees, and payable and receivable VAT per month. This report can be downloaded at any time and can therefore change when there are ongoing transactions (ticket sales or refunds).
It is possible to download a report for each payment method, so that you can book in your online sales using Stager. These reports also offer the possibility to enter the debit and cash payments at the door, the payments on invoice and the refunds that you have entered into the accounting system via the bank. In this article we explain how you can best administer sales and refunds via Stager.
Download the Accounting by sales/event date report
If you want to download an accounting report, navigate to Reports - Accounting. Here, you can choose whether you want the Accounting by sales date or the Accounting by event date report. Both reports offer the same options:
Select the month for which you want to do the administration
Choose the option 'Online' at Payment type
Download the report
You will now see an overview of all events for which tickets were sold that month, with the associated project types and event IDs. For each event we show the following information:
Revenue (incl. VAT): Total revenue minus Stager fees deducted - this is all ticketing revenue minus refunds minus Stager fees, which is the total amount you can pay yourself or have already partially paid out. All amounts include VAT.
Received (excl. VAT): Ticketing income ex. VAT - these are all ticketing revenues, where we have already deducted the VAT for you. Use this amount to book your turnover.
Refunded (excl. VAT): Refunds ex. VAT - these are all refund amounts per event, again excluding VAT. This is negative turnover, which you can enter separately, but you can also balance the income and refunds and make one turnover entry.
VAT payable (%): VAT to be paid - Listing each VAT percentage, you can find a total amount that you must pay in VAT on your ticketing turnover.
Stager fees (excl. VAT) - Stager costs: these are the costs that Stager has deducted for taking care of the ticket sales and for the refunds made through Stager.
VAT receivable (21%) - VAT receivable - Stager charges 21% for Dutch customers and diverts the VAT for international customers. In this column you will find the VAT amount you can reclaim from the tax authorities, provided you are a taxable entity.
With the help of an Accounting by sales/event date report you can start doing the bookkeeping. In the articles below we explain the accounting process: