A chargeback happens when a ticket-buyer reverses a credit card payment (like VISA or Mastercard). Because the ticket is issued immediately but the payment is later pulled back, it essentially means a ticket has been delivered without payment.
To make things easier for our partner venues, we have automated our chargeback process. Here is what you need to know about how we handle these situations.
How it works
We’ve streamlined the process to save you time and keep your administration organized:
You are informed automatically whenever a chargeback occurs.
You get charged an administration fee of €7,50 per chargeback.
The fee is collected via your regular monthly invoice.
What should you do?
When you receive a notification about a chargeback, we recommend checking if the event has already taken place. If the event has already taken place, you don't have to do anything.
If the event is still in the future, you can block the ticket in Ticketing > Ticket management to prevent the ticket-buyer from using it at the door.
The chargeback is not included in the accounting report. You will need to process it manually in your bookkeeping.