A chargeback is a return on a credit card payment (VISA, Mastercard) by a ticket buyer without financial cover. In both cases, the ticket has already been issued, but not paid for. Stager charges an administration fee to contest and process this.

A chargeback on a credit card is requested by the ticket buyer. A reason must always be given for this and is intended as consumer protection against rogue online sellers. The product Stager provides is the ticket. It therefore does not happen that a chargeback is justified and Stager will always contest a chargeback requested by the ticket buyer. This is done automatically and you as an organizer do not have to do anything for this. In all cases, €25,- administration costs will be charged.

In the event of a chargeback, Stager will report this directly to the organizer. This states what we advise to do (if the event has not yet taken place, block the ticket). If a chargeback is contested, we will let you know and keep you updated.