As a ticket-buyer, you can log into a specific organizer's ticket shop to download your tickets, manage your preferences, and access memberships.
Creating an account and logging in
Before you can access your tickets, you need to create an account or log in. Go to the ticket shop of the specific organizer you want to buy from or view tickets for. The link will look like this:
https://[organization].stager.co/shop/default/login
Make sure to replace [organization] with the name of the specific organizer.
Troubleshooting login issues
If you cannot log in, please check the following common issues:
Correct ticket shop: Every organization working with Stager has its own ticket shop on its own domain. Make sure you are using the correct link.
Correct login page: Make sure you are not trying to log into the organizer portal. If you see the sentence "This sign-in page is for organizers. Want to buy tickets?" at the bottom, you are on the wrong page.
No mobile app: There is no Stager mobile app for ticket-buyers.
Email address: Make sure your email is spelled correctly, you are not using unnecessary capital letters, and there are no blank spaces at the end.
Password: If your email is correct but your password does not match, you can easily set a new one. Just click "Reset your password".
Managing personal data and opt-ins
You are completely in control of your personal data. When you log into your account, you can manage your preferences yourself via the Interests and Personal information tabs.
My interests: Your interests correspond to categories set by the organizer. If you buy a ticket for an event categorized as 'Rock', your profile automatically updates to include that interest. You can always adjust these interests yourself when you log into the ticket shop.
Subscriptions and opt-ins: During registration, you might see options to opt into a monthly newsletter. You can activate and deactivate these opt-ins yourself in the ticket shop under Menu - Personal information, under opt-ins. Organizers cannot check or uncheck these opt-ins for you.
My memberships and personal QR code
Organizers sometimes offer specific visitors cheaper or free tickets through memberships. This is used to reward venue volunteers, encourage donors, or offer partners a discount.
When you log into the ticket shop, navigate to Menu - My memberships. In this overview, you will see:
Active memberships.
The maximum number of tickets you can order per event.
How often you have already used this ticket type.
Your personal QR code.
You can also access this overview directly via the following link:
https://[organization].stager.co/shop/default/account/memberships
(Remember to replace [organization] with the organizer's name).
Some organizers allow entry with a physical member pass. The code on your membership card corresponds to the digital QR code you find here. The organizer can scan this QR code directly from your mobile phone for access to the event.