It can happen that you want to block a ticket, perhaps because a ticket buyer is unwelcome or a mistake was made while ordering. In some cases you might want to refund the ticket, but this does not always need to be the case.
Blocking a ticket will invalidate the ticket and create a new ticket for Saturday that can be purchased by someone else.
There are three ways to block a ticket:
Go to Tickets - Ticket Management, select the right event, and search in the list of tickets the right one. Select this ticket and click Actions - Block.
Navigate to Ticketing - Orders and search on the Order ID or on Contact via the Search button on the right. Select this order to get to the Order details. Now select the ticket you want to block, and click click Actions - Block.
Head to Marketing - Contacts and find the ticket buyer on for example name or mail address. Select the contact en click to the Events tab. Now select the correct Order, then the correct ticket and click Actions - Block.
