A visitor bought a ticket for an event that takes place over several days. Now they find out that they bought a ticket for the wrong date and want to come on a Friday instead of Saturday. How do you ensure that this ticket is rebooked?
There are two options:
The fast way.
The administratively correct way.
The fast way
The fast way ensures your ticket buyer has the right ticket and can enter without any problems.
Look up the Saturday ticket in Tickets - Ticket Management and Block the ticket. This will invalidate the ticket and create a new ticket for Saturday that can be purchased by someone else. Leave a comment for your accountant so they know this income should have been included on Friday.
Go to Marketing - Contacts and find the ticket buyer. Scroll down and click Send Message.
Send an email and add a free ticket for Friday. Read here how to do that.
The administratively correct way
To keep Stager completely correct administratively, follow this method.
Refund the Saturday ticket in Ticket Management. Choose whether to refund the ticket manually or via Stager. Make sure you also block the ticket by choosing Refund & block at the confirmation. Now the ticket is invalid and refunded.
Ask the ticket buyer to purchase a new ticket, but before Friday.